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Frequently Asked Questions
Please read our FAQ before sending us a message.
Current processing times for all orders are 3 to 5 business days from the date the order was placed. An e-mail will be sent with package tracking information. We do not process orders on national holidays or weekends.
Orders are shipped via USPS Priority Mail or First Class.
International orders are shipped via USPS First-Class Package International Service and delivery times vary by location. Please be aware of any possible international customs charges or import regulations.
PayPal, MasterCard, Visa, American Express, Discover, Bank Transfers.
You do not have to have a PayPal account to make a purchase, when you arrive at the PayPal secure checkout page simply enter your billing address and credit card information.
If you would like to purchase items with Cash, Personal Check, or Money Order please contact us. Personal Check and Money Order must be issued by a United States bank.
Florida orders will be charged 7% Sales Tax.
Your shipping address and e-mail information is only used to fill your order. We do not sell or redistribute your information.
PayPal is used to process our electronic payments, we do not have access to your credit card or bank information.
Please visit our guarantee page for complete details.
Please visit our return policy page for complete details.
Golden Lotus Mala products are sold here in our online shop and at select art web sites, shows & venues. If you would like to know more check out our about us page. We are located in Winter Springs, Florida.
All of our malas are designed and individually hand-crafted by the owner, Heather.
Only high-quality semi-precious gemstones, natural gemstones, glass beads, wood beads, sterling-silver, silver-plated metal, brass, copper, and lead-free pewter are used in our designs. Steps are taken during the manufacture of each item to ensure that beads and other materials are not broken or damaged.
Nearly all of the gemstones used in our malas are natural stones and are not currently known to be enhanced by the manufacturer. These natural stones receive the standard cutting and polishing and they may have some slight imperfections and inclusions. Gemstones which have a rating are A or B quality.
Yes. All malas are made with gemstones, woods, and metals. Tassels are 100% cotton.
Full length malas are crafted with professional-grade nylon coated wire, the most expensive and the best in the industry is used to string all of our mala beads. You may wonder how a mala strung on this wire may feel, the drape is very soft and flexible similar to any standard necklace you may wear, it is also kink resistant. Each full-size mala is given just the right amount of “give” to allow the beads to be moved for counting.
Wrist mala bracelets are made with a durable latex free stretch cord.