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We value our customers satisfaction with our products and their experience shopping with us. Our promise to you is that if your mala breaks due to normal wear and tear within 90-days of purchase we will make the best effort to repair and restring your mala and make it like new again.
Simply send us a note about the issue and we will respond within 1 to 2 business days (Monday through Friday) with information on where to send your item for repair and answer any questions you may have. You will be responsible for paying postage to ship the item to us (First Class postage is fine), we will pay the shipping fee to return the item back to you in new condition.
Due to the exorbitant cost of overseas shipping this guarantee does not apply to International orders.
We offer a restring service if your mala has broken and the purchase date has exceeded 90-days.
Contact us if you need assistance with a mala you have purchased from us, we're here to help.